Refund Policy

Overview

At Volant Reads, we strive to provide a seamless and satisfying experience for all readers. Because our products are digital downloads, our refund policy is designed to balance customer satisfaction with the nature of digital content.

Please read this policy carefully before making a purchase. By completing a purchase on Volant Reads, you agree to the terms outlined below.

Digital Products Are Generally Non-Refundable

All books sold on Volant Reads are digital products (PDF ebooks). Due to the nature of digital content, all sales are final once the book has been downloaded.

However, we understand that exceptional circumstances may arise. Refunds may be considered in the following cases:

• Duplicate Purchases — if you accidentally purchased the same book twice.
• Technical Issues — if you encountered a technical problem that prevented you from accessing or downloading your book.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Us — Send an email to volantpoetry@gmail.com with the subject line "Refund Request — [Your Order Reference]".
2. Provide Evidence — Include a clear reason for your refund request and attach any relevant evidence (screenshots, error messages, proof of duplicate purchase, etc.).
3. Include Your Details — Provide your full name, email address used for the purchase, and order reference or receipt.

What We Need From You

To process your refund request efficiently, please ensure your email includes:

• Full Name — the name used for the purchase.
• Email Address — the email associated with your Volant Reads account.
• Order Reference / Receipt — proof of purchase.
• Reason for Refund — a clear explanation of why you are requesting a refund.
• Evidence — screenshots or documentation supporting your claim (if applicable).

Refund Eligibility Summary

Questions or Concerns?

If you have any questions about our refund policy, or if you need assistance with a purchase, please don't hesitate to reach out to us. We're here to help!